Refund policy
Return & Refund Policy
Effective Date: 11/21/2025
At Ponca Pathways Thrift Center, all sales are final. Due to the unique and consignment-based nature of our inventory, we cannot offer returns, refunds, or exchanges on any items purchased in-store or online.
Exceptions: Refunds may only be considered if:
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The item received was incorrect due to a shipping or listing error, and
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The customer notifies us within 3 business days of delivery.
Reporting an Issue: If your order arrives damaged or incorrect, please contact us at
PoncaThrift@pedco-ne.org within 3 business days of receiving your order. Include your order number, photos, and a description of the issue.
Final Sale Item: All items sold through Ponca Pathways are pre-owned or donated. As-is items may show signs of wear or aging. These characteristics do not qualify as defects.
Thank you for supporting the Ponca Pathways Thrift Center and the economic development of Ponca tribal members.
